We collect personal and non-personal information to provide our construction services, respond to inquiries, manage client relationships, and improve our website experience. The types of information we may collect include:

Personal Information You Provide

When you submit a contact form, request a free estimate, call us, or email us, you may voluntarily provide the following information:

• Full name
• Mailing address (including property address for service evaluation)
• Phone number (mobile or home)
• Email address
• Project details (e.g., type of service requested: kitchen remodel, roofing, home addition)
• Budget range or timeline expectations
• Photos or descriptions of your property or project (if shared)

This information is collected solely to:

• Respond to your inquiry
• Schedule a consultation
• Provide an accurate estimate
• Follow up on project status
• Deliver the requested services

Automatically Collected Information

When you visit our Website, certain non-personal data is collected automatically through cookies, web server logs, and analytics tools. This may include:

• Your IP address
• Browser type and version
• Device type (desktop, mobile, tablet)
• Operating system
• Pages visited and time spent on site
• Referring website or search engine (e.g., Google, Bing)
• Date and time of visit
• Click behavior (e.g., which service pages you viewed)

This data helps us understand how visitors use our Website, improve user experience, and optimize our marketing efforts. It is not linked to your identity unless you submit a form.

Cookies and Tracking Technologies

Our Website uses first-party and third-party cookies to enhance functionality and analyze traffic.

• Essential Cookies: Enable core functions like form submissions and navigation.
• Analytical Cookies: Used by tools like Google Analytics to track site usage (e.g., popular pages, bounce rate).
• Marketing Cookies: May be used for remarketing (e.g., showing our ads to you on other sites after visiting our site).

You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect Website functionality.

We use the information we collect for the following legitimate business purposes:

To Provide and Manage Services

• Respond to your inquiries and estimate requests
• Schedule site visits and consultations
• Prepare project quotes and contracts
• Coordinate with subcontractors (if applicable and with your knowledge)
• Deliver construction, remodeling, or maintenance services

To Communicate With You

• Send follow-up emails or calls regarding your project
• Provide updates on project timelines or changes
• Share before-and-after photos (only with your permission)
• Respond to customer support requests

To Improve Our Website and Services

• Analyze user behavior to enhance site navigation and content
• Identify popular services and customer needs
• Test new features or service offerings

For Business Operations

• Maintain internal records and accounting
• Process payments and issue invoices
• Comply with legal, tax, and insurance requirements

Marketing and Promotions (With Consent)

We do not send spam or unsolicited promotional emails. However, if you opt in (e.g., by checking a box), we may occasionally:

• Share seasonal service offers (e.g., spring roofing specials)
• Announce new services (e.g., snow plowing availability)
• Share project highlights or customer testimonials (anonymous unless approved)

You may unsubscribe at any time by clicking “unsubscribe” in any email or contacting us directly.

We take the security of your personal data seriously and implement reasonable administrative, technical, and physical safeguards to protect it from unauthorized access, alteration, disclosure, or destruction.

Security Measures

• Data is stored in password-protected systems and encrypted where possible
• Access to personal information is limited to authorized personnel only
• Devices used for business (phones, laptops) are secured with passcodes and remote wipe capabilities
• Paper records (e.g., signed contracts) are stored in locked cabinets

Limitations

While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you of any data breach if required by law.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Retention Periods

• Inquiry Data (unconverted leads): 12 months from last contact
• Active Client Records: 7 years (for tax, warranty, and legal compliance)
• Completed Project Files: 5–7 years (for warranty claims and references)
• Email Subscribers: Until unsubscribed

After this period, data is securely deleted or anonymized.

We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your data in the following limited circumstances:

With Service Providers

We may share information with trusted third parties who assist us in operating our business, such as:

• Website hosting providers
• Email marketing platforms
• Accounting and bookkeeping services
• Payment processors (if applicable)

These providers are contractually obligated to protect your data and use it only for the purposes we specify.

For Legal and Safety Reasons

We may disclose your information if required by law, such as:

• Responding to a court order, subpoena, or government investigation
• Complying with tax or insurance regulations
• Protecting our rights, property, or safety of our employees, clients, or the public

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction, subject to appropriate confidentiality agreements.

Depending on your location, you may have certain rights regarding your personal data. We respect these rights and will respond to valid requests within 30 days.

Your Rights Include:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correction: Ask us to update inaccurate or incomplete information.
• Right to Deletion: Request that we erase your data (subject to legal exceptions).
• Right to Restrict Processing: Ask us to limit how we use your data.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Withdraw Consent: Opt out of marketing communications at any time.

To exercise any of these rights, please contact us using the information in Section 9.

Our Website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete it immediately.

Our Website may contain links to third-party websites, such as:

• Material manufacturer sites (e.g., GAF Roofing, James Hardie Siding)
• Local government permitting portals
• Industry associations
• Social media platforms (Facebook, Instagram)

This Privacy Policy applies only to our Website. We are not responsible for the privacy practices, content, or security of external sites. We encourage you to review the privacy policies of any third-party websites you visit.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

RP Home & Commercial Construction Services
Brockton, Massachusetts

508 232 8960

Rudy@rpconstructionservice.com

www.rpconstructionservice.com

We will respond to all privacy-related inquiries within 5 business days.